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How do I send a message?

  1. Search any agent’s name under Agents and then click Search Agents

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  2. Click Send a Message under their profile photo

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  3. This will redirect you to your inbox where you can compose a message
  4. Click on Send Message

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  5. Alternatively, you can click on the message icon located along the right side of the top navigation bar

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  6. Click + Start a Conversation and search the agents name on the top search bar and then click on the add agent button once you have located the agent. 

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  7. From there, type your message in the messaging box and then click Send Message when you are ready to send your message.

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  8. The agent will now receive an email notification of a new message in their RESAAS inbox as well as an in-platform notification (a red dot beside the bell icon).
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