- Search any agent’s name under Agents and then click Search Agents
- Click Send a Message under their profile photo
- This will redirect you to your inbox where you can compose a message
- Click on Send Message
- Alternatively, you can click on the message icon located along the right side of the top navigation bar
- Click + Start a Conversation and search the agents name on the top search bar and then click on the add agent button once you have located the agent.
- From there, type your message in the messaging box and then click Send Message when you are ready to send your message.
- The agent will now receive an email notification of a new message in their RESAAS inbox as well as an in-platform notification (a red dot beside the bell icon).
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