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How do I send a message?

  1. Search any agent’s name under Agents and then click Search Agents


  2. Click Send a Message under their profile photo


  3. This will redirect you to your inbox where you can compose a message
  4. Click on Send Message


  5. Alternatively, you can click on the message icon located along the right side of the top navigation bar


  6. Click + Start a Conversation and search the agents name on the top search bar and then click on the add agent button once you have located the agent. 


  7. From there, type your message in the messaging box and then click Send Message when you are ready to send your message.

  8. The agent will now receive an email notification of a new message in their RESAAS inbox as well as an in-platform notification (a red dot beside the bell icon).
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